Help and complaints » ... You can use our website and search by name or by the company’s unique five-digit ABTA number. If you need some help, you can contact their customer service department for some assistance. E-mail address * Phone. Learn more. Here’s how you can get in touch: If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. Complaints we can and can’t help with. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. Compare Tui with other companies before you buy. After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. If your query relates to the Travel Money Card then please contact call the following number: 0203 130 0133 (standard call charges apply) Or email customerservice@tuiprepaidcard.co.uk TUI AG (short for Touristik Union International), also known as TUI Group, is an Anglo-German multinational travel and tourism company headquartered in Hanover, Germany. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number. We’ll do our best to resolve your problem on the spot. Rate Tui’s value and service. By using this website you agree to our Cookie Policy. If you’re onboard, just pop along to reception. Resolving disputes. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Great Deals on Tour Packages, Flight Tickets & Hotels at tui.in. By Rail Luton Airport Parkway is the nearest TUI why are you refusing to offer cancellation when it’s impossible for anyone on a flight to get a PCR COVID test result in time? Tui has cancelled holidays up until June 11, with cruises put on hold until at least July. Find TUI Contact Centre in Swansea, SA1. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. When you pay you will be supplied with an ATOL Certificate. We use cookies to improve your experience on our site and to show you personalised advertising. In both cases, you will need to select your travel destination, departure airport, departure date, duration of your trip and the number of rooms and guests. If you have a query, take a look at our Ask a Question section. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. To find out more, please read our You may be offered a refund or compensation. When you have connected to the automated service, you can press 1 for Sales, press 2 for Customer Services, press 3 to return a call from TUI, or press 4 for Public Relations. If you’ve booked a holiday through the tour operator TUI, and you were injured in an accident or got sick on holiday, you might be entitled to claim compensation from TUI. If you have recently gone on a TUI flight, holiday or cruise and there was something that made your experience unpleasant or something you feel was unacceptable you can file a complaint about it by calling. A list of members is available from our registered office. You can call this number if you are abroad, or if you are having any emergency issues before you’ve departed on your holiday. ATOL protection does not apply to the other holiday and travel services listed on this website. Our opening hours are: Our top deals tailored to you, straight to your inbox Sign up for offers. Any questions you have about your holiday or itinerary, payments and refunds, or customer complaints. TUI UK & Ireland Head Office Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN Switchboard: 024 7628 2828 Wigmore House is situated close to London Luton airport on the outskirts of Luton. If you recently had a delayed TUI flight you can complain by calling. See Travel Aware page - for travel advice from TUI. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you need to contact TUI in an emergency, you should call their 24 hour emergency number on +44845 682 0199 (calls from abroad are charged at an international rate). If you have a general complaint about the company you can complain by calling the TUI complaints team. Please ensure you have the bill payers permission before calling. Contact Number. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section. Street, Number. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Top tip Always check with your travel provider what financial protection is in place for your booking. +32 (0)2 717 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays (max. Search for Business Centres near you on Yell. Please share your TUI customer service or holiday Nightmare.....TUI don't care. Read reviews of Tui, share your experience and resolve your issues. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. ... VAT number 823 8367 14. Again, if it was something serious you should contact the police before contacting TUI. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf. The advice can change so check regularly for updates. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. Opening Hours Monday to Friday 8:30am - 5:00pm. If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. Consumer reviews, complaints and opinions about TUI. Before and after travel. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. If you can’t find what you’re looking for, please feel free to contact us. Postcode, City. Or, give us a call on 02034512688. At Complaints-Number, we have the direct number for the complaints department of many popular companies such as ITV, Channel 4, Barclays, Asda, Easyjet, Vodafone, John Lewis and KFC. Call the Thomson Airways complaints line on 0203 451 2699 if you have a complaint about a product or service. About TUI Group TUI policyLOUNGE History Compliance. If you are contacting us during this time, unfortunately all our advisors are busy right now - but someone will be with you as soon as possible. TUI 24 Hour Emergency Contact Numbers. Calls cost 7p / min plus your companies access charge. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. We’ll be in touch with the lead passenger on the booking within 28 days. TUI Holidays Complaints Department Contact Address. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). Read 11 reviews, get contact details, photos, opening times and map directions. Luton is just off J10 of the M1, 30 miles from the centre of London. You can get in touch with the TUI complaints team by calling, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services. enter the captcha code for sending out an email to TUI. Investors. If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. To top . Ich habe ein Anliegen zu einem TUI fly Flug:. Complaints, Compliments and Tips for TUI. Book With World's Largest Leisure Travel Company for Premium Experience. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. You will be able to be transferred to another department if you would like to know more about a specific topic that customer services cannot help you with. Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 Call Connection, Calls cost 7p per minute plus your standard network charge. Share your experience, submit a complaint, contact TUI directly. We’ll do our best to resolve your problem on the spot. € 0,30/min) This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information. Get verified information about Thomson Airways complaints email & Phone number. You will be offered compensation or a refund for the flight price, you will need to provide information about the flight you were on so they can confirm it was delayed. Complaints About Flights/Holidays/Cruises. Cookie Notice. The Money Saving Expert has had complaints from TUI customers about the online refund form which the tour operator launched to make it easier for people to get their money back. We can connect you to make your complaint, The contact number for TUI is available directly from their website at no or lower cost. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. Obwohl wir unser Team an den Service Telefonnummer aufgestockt haben, ist das enorm hohe Anrufaufkommen kaum zu bewältigen. Financial protection; We use cookies on this website. CONTACT DETAILS. And all of our holidays are designed to help you Discover Your Smile. There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. We use the term ‘partner’ to refer to an employee of equivalent standing to that of a partner in a partnership. * Pls. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay TUI Reviews Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday WeatherNHS Discounts. Click here to find out the types of complaints we can, and can’t help with. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre. By contacting us you agree to the privacy notice of TUI AG. And all of our holidays are designed to help you Discover Your Smile. Need to Complain? Registered in England with number 00444359. Contact. This website provides hard to find phone numbers as a call connection service, and is not associated with the company. To find out more about flight delay compensation, please click. Download the TUI App – this is the easiest way to get hold of us. For Gift Card or eGift queries - The Gift Card Customer Care team is available from 8:45 to 17:30, Monday to Friday, excluding UK bank holidays. See travelhealthpro.org.uk - for current travel health news. Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) By Post: TUI After Travel Customer Support 12th Floor Alexandra House Alexandra Road Swansea SA1 SED UK. Call Customer Services on 0203 451 2688. Postal Address Tui Ora Limited … Thomson Airways (UK) complaints contacts. If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. Our Customer Relations department can be contacted online. Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. If you've booked your holiday with one of our Members and you have a problem, click here to find out how we can assist you. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. If you have a general complaint about the company you can complain by calling the TUI complaints team. TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. Although, the travel firm hopes to restart this summer - despite MPs claiming a trip abroad is unlikely. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. All complaints should include the following information: flight numbers, travel dates, city pairs, ticket numbers, passenger names, and full mailing address. If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. Still can't find what you're looking for ? We're really sorry - all of our travel experts are busy right now. 2 hours later no contact from TUI so phoned the complaints team again. FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS. Our website uses cookies to improve your experience. Visit Complaints Department. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. We're part of TUI Group - one of the world's leading travel companies. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. Close. We're part of TUI Group - one of the world's leading travel companies. TUI Complaints. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. Book your holiday on tui.co.uk About us. You are also able to discuss the process for flight delays and compensation claims. Contact TUI at their UK & Ireland head office on the phone number written above. Please try again later. 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